Returns & Refunds

We want you to feel confident choosing artwork from Rayne’s Art Studio. If you have a question or a problem with your order, please contact us at wiserayne@gmail.com or 816-405-2555. We’ll help you work through the next steps.

This policy applies to purchases made directly from Rayne’s Art Studio.

Original Paintings

Original paintings purchased from our available collection may be returned if you contact us within 14 calendar days of receiving the artwork. This includes receipt by shipping, local delivery, or pickup.

To qualify for a change-of-mind return:

• The artwork must be in the same condition in which you received it, without damage or alterations.
• Any included frame, certificate of authenticity, and other accompanying materials must be returned.
• You must contact us before sending the artwork back so we can provide the return address and packing instructions.
• The artwork must be shipped back or returned in person within 14 calendar days after we provide return instructions.

Please use the original protective packaging whenever possible. If it is unavailable or damaged, contact us so we can help you arrange suitable packaging.

Please use a tracked shipping service and insure the artwork for its purchase value. Local returns may be arranged by appointment.

Once the return is received and inspected, we will refund the artwork’s purchase price and applicable sales tax, less any shipping deduction described below.

Custom commissions are covered separately below.

Shipping Costs for Change-of-Mind Returns

For eligible change-of-mind returns, customers are responsible for return packaging and shipping.

If your order included free shipping, the actual shipping cost we paid to send the returned artwork to you will be deducted from your refund. This deduction includes carrier charges and shipping insurance, without a markup. We will provide the amount with your return instructions, before you send the artwork back.

If you paid an original shipping charge, that charge is nonrefundable; we will not also deduct the same outbound shipping cost from the artwork refund.

We do not charge an additional restocking fee.

These deductions do not apply to returns resulting from damage on arrival, defects, an incorrect item, or an item materially different from its description, or where a full refund is required by law.

Commissioned Paintings

Commissioned paintings are created specifically for you and are not eligible for returns or exchanges because of a change of mind.

Please share any concerns about the composition or painting during the agreed review process so Rayne can discuss them with you.

Cancellation, deposit, revision, and final-payment terms are set out in your signed commission agreement. If you need to cancel, contact us as soon as possible. The amount refundable, if any, will be determined by that agreement and applicable law.

These restrictions do not exclude help with shipping damage, defects, or a finished painting that materially differs from the agreed commission specifications.

Prints & Framed Prints

Prints, including paper prints, canvas prints, limited editions, foam-mounted prints, and framed prints, are final sale for change-of-mind purposes.

Please check the selected size, material, and framing option before ordering. We’re happy to answer questions or help you choose.

If you need to change or cancel a print order, contact us immediately. We will cancel and refund it if production has not begun. Once production begins, we cannot accept changes or change-of-mind cancellations.

If your print arrives damaged, defective, or different from what you ordered, please contact us as described below.

Damaged, Defective, or Incorrect Orders

Please inspect your artwork when it arrives. If there is a problem, contact us promptly, preferably within 7 days of receipt, and include:

• Your name and order number, if available.
• A description of the problem.
• Clear photographs of the artwork and, for shipping damage, the packaging and shipping label.

Keep the artwork and packaging until we provide instructions. Please do not send an item back or attempt repairs before contacting us.

We will work with you to arrange an appropriate remedy, which may include an agreed repair, replacement, or refund. Because original paintings are unique, an identical replacement may not be possible.

We will cover necessary return shipping for confirmed damage on arrival, defects, or an incorrect or materially misdescribed item. If a refund is the appropriate remedy, it will include the affected item’s price, applicable sales tax, and shipping charges attributable to that item, without an outbound shipping deduction.

The requested 7-day reporting period helps us resolve problems promptly; it does not limit rights you may have under applicable law.

Order Cancellations & Shipping Delays

For an existing original painting, you may cancel for a full refund before it has shipped or been handed over for pickup or local delivery. After receipt, the original-painting return policy applies.

Print cancellations depend on whether production has begun. Commission cancellations follow your signed agreement.

If we cannot ship within the promised timeframe, we will contact you with an updated estimate and any required options to accept the delay or cancel for a refund. Final-sale restrictions do not override cancellation or refund rights required by law.

Refund Processing

For eligible change-of-mind returns, we will inspect the returned artwork and initiate your refund within 7 business days of receiving it. We will contact you promptly if there is a condition issue affecting the return.

Refunds are issued to the original payment method whenever possible. Your bank or payment provider may need additional time to post the credit. Any shorter refund deadline required by law will apply.

Color & Appearance

We make every effort to represent artwork accurately. Colors may appear slightly different depending on your screen and the lighting where the artwork is displayed.

Minor screen-related differences are not considered defects. This does not exclude a remedy if the item materially differs from its description, and it does not prevent an otherwise eligible return of an original painting.

Questions?

Please contact wiserayne@gmail.com or call 816-405-2555, 10 a.m.–8 p.m. Central Time, before returning any item.

Nothing in this policy limits your rights under applicable consumer protection laws.